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Job DescriptionAmazon is hiring for International Voice - Hyderabad (Work from home/Office).Candidates anywhere from Hyderabad are eligible, and excellent communication skills are mandatory.This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates will primarily communicate with customers through mail, chat, and phone channels, utilizing a variety of software tools to navigate customer accounts, research and review policies, and provide effective solutions in a fun and fast-paced environment.Salary: 202,000 to 420,900 LPA/-Additional Perks and Benefits:Over time and night shift allowanceInternet AllowanceSodexo - Zeta mealInsuranceDesired Candidate Profile:Minimum qualification is 10+2. Any graduate/PG is eligible to apply.Excellent English communication skills are mandatory.Should be flexible to work in shifts.Effective time management skills and ability to prioritize work time to ensure productivity and department standards.Ability to communicate clearly with both internal and external customers.Good comprehension skills - ability to clearly understand and address customer issues appropriately.Ability to use a desktop/laptop computer system, familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.Good typing skills.Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time.Building on Amazon's global mission of being the Earth's most customer-centric company, the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. We provide 24/7 support to customers across North America, UK, Canada, Canada, and Canada. Our team members are empowered to think like owners and resolve customer problems via phone, email, or live chat. We operate in a fast-paced, dynamic environment and make an impact on millions of customers across the globe.Industry: IT Services & ConsultingDepartment: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployment Type: Full Time, PermanentRequirements and Qualifications:Please write in English Language.To apply and complete the assessment, you will need a laptop/PC with a webcam and a headphone with a good microphone. Please read the complete JD before you apply. The virtual interview link can be found here. Please note that the assessment should be attempted in an undisturbed environment with a stable internet connection (minimum 20Mbps). Also, the assessment should be attempted only on a laptop/desktop with a functioning web camera, and the usage of a headphone with a microphone is a must.Do not apply from a mobile phone or tablet.Please click the above link or copy-paste it into a Google Chrome browser to take the assessment.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...