Centralized Scheduling Rep Role

Other Jobs To Apply

No other job posts for this day.

About the position

BJC HealthCare is seeking a Scheduler for its Remote Scheduling Team. This role is crucial as the Centralized Scheduling Representative is often the first point of contact for patients, representing BJC with the highest standard of customer service and compassion. The position involves facilitating all components of the patients' entrance into any BJC facility, requiring a high level of emotional intelligence and professionalism. The Scheduler will ensure accurate collection of demographics and insurance information, benefit verification, and point of service collection, which are critical for maximizing reimbursements and preventing denials. The role demands exceptional attention to detail and knowledge of insurance carriers, Medicare guidelines, and federal and state regulations. The Scheduler will work independently to meet or exceed quality standards while maintaining a friendly demeanor and effective communication with patients, families, and co-workers.

Responsibilities

  • Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs.
  • Communicate in a professional, positive, and patient-focused manner with all patients, families, provider offices, and co-workers by phone.
  • Ensure accurate patient records and scheduled services through attention to detail.
  • Pre-register patients, validate demographics, and verify insurance information.
  • Schedule tests according to orders on file in a fast-paced environment.
  • Provide patients with preparation instructions for each scheduled procedure.
  • Coordinate the proficient scheduling of appointments to meet patient and department needs.
  • Understand and enforce compliance with Medicare Secondary Payer (MSP) and HIPAA Privacy Standards.

Requirements

  • High School Diploma or GED
  • Experience in Patient Registration, EPIC, Patient Scheduling, and insurance verification.

Nice-to-haves

  • Experience in a healthcare setting
  • Familiarity with BJC systems and processes

Benefits

  • Paid Training
  • Remote work Monday - Friday 9-5:30 PM
  • Mandatory on-site training for 5 months at BJC at the Commons from 8-4:30
  • Saturday rotation every 16 weeks from 8-12
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...