Customer Service RepresentativeLead Facilitator - Remote

Other Jobs To Apply

No other job posts for this day.

Customer Service Representative/Lead Facilitator

Company: We Are Working Inc.

Location: Remote (Work from Home)

Hours: Fulltime or Parttime Flexible Hours


About Us:

At We Are Working Inc, we assist injured individuals (or families of the deceased) in obtaining compensation for their losses. We help with two circumstances: civilians injured while working for U.S. defense-related companies or anyone injured by certain terrorist-related acts. Typical claims have values of $10,000 to $100,000 USD. Our services are entirely free for the injured party, and we extend our support to individuals worldwide. We have a high success rate in securing benefits for our clients regardless of when the injury occurred. Both physical and mental injuries are eligible for our assistance.


About the Role:

This is a remote full-time or part-time work-from-home position with flexible hours working for We Are Working Inc, a U.S.-based global company (an Achieveit affiliated company). Compensation is up to $20/hr (base plus commissions).


As a Customer Service Representative / Lead Facilitator at We Are Working, you would help us locate and support either of the following groups: 1) civilians that have been injured or the families of individuals killed while working for U.S. companies operating to support the U.S. military abroad (for example, Iraq, Afghanistan, Ukraine, Nepal, Philippines, or any country with a U.S. military base or U.S. contractors supporting the military); 2) anyone (civilian or military) that has been injured by certain terrorist acts.


Responsibilities include:

  • Helping educate and engage with our clients affected by injuries or loss.
  • Guiding our clients through the claims process.
  • Assisting in locating eligible individuals and families for support with collecting compensation.

Person Specification:

  • Civilian contractors from any country (U.S. citizenship not required)
  • Wounded Iraqi and Afghanistan veterans
  • Gold Star Families & Civilian contractors (even if already receiving benefits)

Examples of professions these individuals might be in:

  • Construction crew in U.S. Government-funded projects worldwide
  • Heavy Equipment Operators on U.S. military bases or ports
  • Drivers delivering supplies or fuel to U.S. Forces
  • Linguists or Translators supporting U.S. Forces globally
  • Security Personnel in U.S. Government projects or Department of State
  • Food Services Personnel in U.S. Military bases

Types of Injuries they might have sustained (regardless of when):

  • Any physical injury
  • Death
  • Mental trauma (PTSD, Depression, Anxiety)
  • Nightmares, Insomnia, Panic attacks
  • Suicidal thoughts, Recurring flashbacks of traumatic events

Some U.S. Companies they might have been employed under:

  • AECOM
  • Air Scan Academi
  • Bechtel
  • Baker Hughes
  • Blackwater (Constellis Holdings)
  • Boeing
  • CACI International
  • DRS Technologies
  • Dell
  • DynCorp
  • Eagle Aviation Services and Technology (EAST)
  • Ecolog International
  • Fluor Corp
  • General Electric
  • General Dynamics
  • Global Linguist Solutions
  • Halliburton
  • Honeywell
  • IAP
  • Lockheed Martin
  • Kellogg Brown & Root (KBR)
  • Military Professional Resources (MPR)
  • Northrop Grumman
  • PAE
  • Raytheon
  • SCI
  • Schlumberger
  • Service Employees International
  • Sikorsky and Bell Textron
  • Titan Corp
  • Triple Canopy
  • USAID
  • Vinnell Corp

If you have a steady internet connection and a background in customer service or project support, and are proficient with common tools like MS Word, apply to be hired as a Customer Service Rep/Lead Facilitator. Come be a part of a team dedicated to making a difference in the lives of those who need it the most.


Job Details:

  • Schedule: Flexible schedule with some overlap during the 9:00 AM - 5:00 PM EST.
  • Remote: 100% Online based outside the US

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...