Lead Endpoint Engineer - Digital Workplace Services SDL

Raytheon Digital Technology - Service Delivery Lead Team

Classified Transformation

Remote position - US Domestic locations only

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.

The Lead Endpoint Engineer (Workplace Service Delivery Lead Org) serves as a senior technical authority responsible for driving Raytheon's endpoint technology strategy in close partnership with RTX's enterprise Endpoint Technology teams. This role oversees the definition of requirements, evaluates and approves technical solutions and changes, manages user acceptance testing, and coordinates end-user change management across the organization. As Raytheon's designated voting representative on Enterprise review boards, the Lead Endpoint Engineer must possess deep expertise in endpoint technologies, including PC hardware standards, Microsoft platforms, security and cyber tooling, privilege management solutions, and critical client applications. The role requires regular collaboration with Digital service delivery leaders, cross-functional engineering partners, senior leadership, and external vendors to ensure Raytheon's endpoint ecosystem remains secure, reliable, and aligned with enterprise standards.

What You Will Do:

• Endpoint Service Coordination: Partner with Raytheon functional partners and Enterprise Services teams to identify, prioritize, and execute endpoint updates and initiatives effectively.
• User Experience Advocacy: Serve as the primary advocate for end-users, ensuring that endpoint technologies are meeting their needs and performance expectations.
• Raytheon Representation: Represent Raytheon during Enterprise governance boards. Understand Raytheon's needs and represent them as the official voice for Raytheon when approving changes at the Enterprise level.
• User Acceptance Testing Management: Establish and manage Raytheon's User Acceptance Test community, ensuring changes are tested thoroughly before rolling out to the general community.
• Performance Issue Resolution: Act as a technical evaluator and escalation point for users experiencing performance issues with their endpoint assets, ensuring prompt resolution.
• Compliance Alignment: Ensure that all endpoint solutions and processes adhere to RTX's compliance standards, including security, data protection, and regulatory requirements.

Qualifications You Must Have:

• Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience, or an advanced Degree in a related field and minimum 7 years' experience
• Experience with Windows OS; endpoint management software including Intune and SCCM; endpoint security and response tools including Microsoft Defender; patch and update management; and software packaging and deployment.
• Experience with evaluation of hardware performance and identifying issues for correction.
• Experience in IT service delivery, particularly in endpoint management, digital workplace services, or end-user support.
• U.S. Citizen - U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:

• Familiarity with Raytheon's Engineering and Operations areas, especially with the groups responsible for managing critical endpoint environments.
• Strong stakeholder management skills.
• Ability to align cross-functional groups.
• Strong troubleshooting and root cause analysis skills.

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
• Relocation Eligibility – this role will be remote (see below), no relocation support will be provided.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.