Enterprise Payment Operations Manager

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Job Overview

Our team is revolutionizing the way we handle global payments by combining cutting-edge technology with traditional banking infrastructure. We're a rapidly growing startup, globally distributed across several locations, and have processed over $1 billion in payment volume.


About the Role
  • Manage customer onboarding lifecycle ensuring timely setup support customers navigating Anti-Money Laundering requirements drive post-setup customer success unlocking value of our offerings build robust multi-channel support delivering quick resolutions inquiries work closely Sales Product teams transitioning customers new offerings proactively gather synthesize customer needs feedback identifying opportunities for UX improvements.

Responsibilities:
  •   Manage customer relationships develop trust ensure seamless experience escalating issues when necessary maintain accurate records perform tasks such as account management dispute resolution reimbursement follow up strengthen cross-functional collaboration foster effective communication engage stakeholders outside organizational boundaries communicate effectively internally leading to successful project outcomes apply principles business continuity disaster recovery rigorous quality controls recognize boost teamwork efficiency manage entire product life cycle align systems workflows bring people together create solutions solving real-world problems improve lives everyday turn challenges into breakthroughs contribute forward-thinking fresh innovative approaches elevating organization standards exceling through self-directed effort
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