Join the Starbucks Team as a Program Management Leader: Shaping the Future of Customer Experience At Starbucks, we're not just about serving great coffee; we're about creating a sense of connection and community. As a company that's been at the forefront of innovation and customer experience, we're now seeking an experienced Program Management Leader to join our team in a hybrid remote role. This is an exciting opportunity to be part of a dynamic team that's shaping the future of our business and driving success in a fast-paced environment. About Us: A Culture of Innovation and Collaboration Starbucks has always been a different kind of company - one that celebrates coffee and the rich tradition behind it, while also bringing a sense of connection and community to our customers. As a leader in our organization, you'll be part of a team that's passionate about creating exceptional customer experiences and driving business results. Our culture is built on a foundation of innovation, collaboration, and mutual respect, and we're committed to fostering an environment that's inclusive, diverse, and empowering. Job Overview: Program Management Leader As a Program Management Leader, you'll play a critical role in driving the success of our business by leading cross-functional teams, developing and executing strategic plans, and ensuring the effective delivery of projects and programs. You'll be responsible for managing complex projects, prioritizing tasks, and allocating resources to achieve business objectives. This is a senior leadership role that requires a strong and diverse skillset, as well as the ability to influence and drive change across organizational boundaries. Key Responsibilities: Business Needs: Provide functional expertise and execute functional responsibilities, including leading project teams, assessing financial and operational impact, and managing program work plans. Plans and Executes: Develop strategic and operational plans for the work group, including project charters, scope, and review plans. Forecast resource needs and drive decisions through influencing leaders and balancing risk and uncertainty. Leadership: Set goals for the work group, develop organizational capacity, and model how we work together. Drive decisions, identify key liabilities and practices, and foster a positive and productive work environment. Essential Qualifications: 8+ years of experience managing large-scale business projects, with a proven track record of delivering successful outcomes in a highly cross-functional environment. 8+ years of experience applying industry-based project management methodologies and tools, with the ability to stay organized across competing priorities. 8+ years of general business experience in large, matrixed organizations, with the ability to work effectively and collaboratively in a highly ambiguous environment. Excellent and compact communication skills, including the development of presentation materials for large audiences and senior leadership teams. Strong meeting management and facilitation skills, with the ability to flex style to different audiences across mediums to yield desired outcomes. Proficiency in Microsoft suite and data visualization tools such as Smartsheet, Tableau, Power BI, etc. Preferred Qualifications: Experience working in a fast-paced, dynamic environment with a proven ability to adapt to changing priorities. Strong business acumen and ability to drive business results through effective program management. Experience working in a hybrid or remote work environment, with the ability to collaborate effectively with team members across different locations. Skills and Competencies: To be successful in this role, you'll need to possess a range of skills and competencies, including: Strategic thinking and problem-solving Effective communication and influencing skills Collaboration and teamwork Project management and program delivery Business acumen and financial management Adaptability and flexibility in a fast-paced environment Career Growth Opportunities and Learning Benefits: As a Program Management Leader at Starbucks, you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment. You'll be part of a team that's committed to innovation and customer experience, and you'll have the chance to work on complex and challenging projects that drive business results. Our company culture is built on a foundation of continuous learning and development, and we offer a range of training and development programs to support your growth and career advancement. Work Environment and Company Culture: We're a company that's committed to creating a positive and inclusive work environment. Our culture is built on a foundation of mutual respect, empathy, and trust, and we're dedicated to fostering an environment that's diverse, equitable, and empowering. As a hybrid remote role, you'll have the flexibility to work from home or in our office, and you'll be part of a team that's passionate about creating exceptional customer experiences. Compensation, Perks, and Benefits: We offer a competitive compensation package that includes a salary, benefits, and perks. Our benefits package includes health, dental, and vision insurance, as well as retirement savings and paid time off. We also offer a range of perks, including free coffee and tea, discounts on merchandise, and access to exclusive events. Ready to Apply? If you're a motivated and experienced Program Management Leader looking to join a dynamic team that's shaping the future of customer experience, we encourage you to apply now! We're excited to review your application and discuss this opportunity further. Apply for this job