[Hiring] Business Analyst, Payments and Fraud @Spokeo

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Role Description

Spokeo is seeking a highly analytical and business-minded Business Analyst, Payments & Fraud to help drive performance, insight, and continuous improvement across our payments and fraud function. This role is a critical addition to a lean and growing team and reports directly to the SVP of Operations. You will support the Payments & Fraud organization by bringing deeper technical analytics expertise to strengthen performance monitoring, scalable reporting, and data-driven optimization initiatives.

What you’ll do:

  • Payments & Fraud Analytics:
    • Support and enhance the development of payments and fraud KPIs, performance reporting, and post-launch analysis of new payment features and experiments.
    • Write and optimize SQL queries to uncover trends, anomalies and revenue opportunities.
    • Translate complex data into clear, actionable recommendations for business leaders.
    • Build and maintain dashboards to monitor fraud trends, payment declines, and overall payment health.
  • Fraud Strategy & Decisioning Support:
    • Provide analytical support to improve fraud detection and decision workflows.
    • Evaluate fraud rule performance, monitor alerts, and recommend data-driven improvements.
    • Conduct fraud trend analysis and recommend mitigation strategies.
  • Payment Optimization & Revenue Protection:
    • Analyze payment decline drivers and develop decline salvage and optimization opportunities.
    • Support initiatives related to account updater, retry strategies and processor performance.
    • Identify opportunities to reduce operational costs and losses while improving authorization rates.
  • Team Support & Collaboration:
    • Communicate performance insights, root cause analysis, and mitigation strategies across teams.
    • Serve as the analytics and reporting extension of the Payments & Fraud team, delivering timely insights that inform decision-making, performance optimization, and strategic initiatives.

Qualifications

  • Highly analytical, meticulous, and proactive, with strong attention to detail.
  • Excellent organizational and communication skills (written and verbal).
  • Ability to work in a fast-moving, lean operational environment.
  • Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field.
  • 2+ years of experience in business analytics, preferably within payments and fraud.
  • Strong SQL expertise and experience working with large, complex datasets.
  • Proven ability to deliver business insights and performance-driven recommendations.
  • Experience building dashboards and reporting in Tableau.
  • Familiarity with card-not-present (CNP) subscription-based payments preferred.
  • Prior experience with Cybersource Decision Manager or similar fraud decisioning tools preferred.

Benefits

  • Bonus program, equity plans, and 401K.
  • Discretionary, merit-based salary increase once a year.
  • 100% medical/dental/vision coverage.
  • Unlimited employee PTO.
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