Regional Associate

Other Jobs To Apply

No other job posts for this day.

We’re looking for a Regional Associate to join the Care Operations team. In this position you'll handle inquiries and solve problems to support our clients and Care Pros. You'll learn varied workflows and techniques to help you do this, and your work will be critical to providing a high quality of care and an excellent level of customer service in your market. Pay for this role is $18.90/hour plus full benefits. We are currently hiring for a variety of schedules. Please apply if you have flexibility in your schedule. Please note that all schedules do require at least one working weekend day (Saturday and/or Sunday). Responsibilities: A Regional Associate supports external customers and internal team members to provide a mutually beneficial outcome. To do this, you'll work with a team focused on supporting Care Pros, clients and Partners in a specific regional area. This breaks down into two main components of work: • Provide exceptional service directly to clients and Care Pros •... Assist clients and build trust by responding to inquiries and issues in a timely manner and managing changes to their schedule or care plan • Support Care Pros by handling their inbound requests and providing feedback and coaching to enable their success at every visit • Execute staffing best practices and engage creative techniques to ensure optimal matches between Care Pros and clients • Effectively and consistently identify issues and service complications that require escalation and support the market team to provide a timely and thorough resolution • Coordinate with market team members to deliver a seamless client and Care Pro experience • Effectively execute on the prioritized work within the market team to meet the dynamically changing needs of partners, clients and Care Pros • Manage updates to client accounts and care plans to ensure that the market team has updated information to address clients’ needs in urgent situations • Manage changes in Care Pro availability and preferences to enable the market team to optimize work for Care Pros and provide a positive experience • Work cross-functionally to provide feedback and support to other internal efforts such as Care Pro recruiting, Care Pro HR, and billing About you: This role may be a great fit if you love problem solving, have effective communication skills, and have strong attention to detail. To succeed in the role, you’ll need: • 3+ years of experience working in a customer service role • Flexibility to work on at least one weekend day • Empathy with a focus on the health and safety of our elderly clients • Strong problem solving and critical thinking skills • Strong computer literacy skills • Ability to provide a quiet work space and have reliable internet to perform role efficiently • Strong multi-tasking skills to handle multiple urgent issues in fast paced environment • Willingness to support a 24/7 team Apply To This Job  

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...