[Remote] AI Integration Specialist - Customer Office

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Note: The job is a remote job and is open to candidates in USA. Proofpoint is a global leader in human- and agent-centric cybersecurity. They are seeking an experienced AI Integration Specialist to drive AI solution delivery within the customer office, focusing on the implementation and enablement of AI across various services.


Responsibilities

  • AI Solution Design & Development: Independently design and build complete AI solutions — agents, multi-step workflows, and integrations — making informed decisions about agent architecture, context design, retrieval strategies, and grounding techniques
  • Platform Configuration & Administration: Configure and manage AI platform environments including agent deployment, knowledge base architecture, data connector setup, access controls, and workspace organization to support scalable, reliable solution delivery
  • Data Orchestration & Integration: Connect, shape, and manage data pipelines between business systems (Salesforce, Totango, Jira, Redshift, Snowflake) and the AI platform.Design data flows that ensure agents and workflows have the right data at the right time, including field mapping, transformation logic, and ongoing data quality management
  • Technical Problem-Solving & Debugging: Independently diagnose and resolve complex issues across the AI solution stack — systematically forming hypotheses, reading documentation, reviewing logs, and isolating root causes across unfamiliar systems
  • System Integration & Extensibility: Extend platform capabilities through available integration frameworks and, where needed, develop custom connectivity solutions to bridge AI platforms with business systems as integration patterns emerge
  • Workflow & Automation Development: Design and build automated workflows and multi-step processes within AI platforms, optimizing orchestration patterns, error handling, and trigger logic for business process automation
  • Program Champion Enablement: Partner with program champions embedded in Proofpoint's Services teams — equipping them to identify use cases, build their own solutions, and expand AI adoption within their organizations. Provide structured guidance through office hours, capability demonstrations, and consultative support
  • Documentation & Knowledge Sharing: Create and maintain feature documentation, SOPs, capability guides, and enablement materials that empower program champions and team members to effectively use and build on the platform
  • Business Consulting & Opportunity Identification: Proactively understand business workflows, pain points, and goals across Proofpoint's Services teams to identify and frame AI opportunities — including surfacing opportunities that stakeholders may not have articulated
  • AI Landscape Evaluation: Track developments across the broader AI landscape, evaluate how emerging tools, platforms, and paradigms impact the team's work, and bring well-formed recommendations on when alternative solutions may be more appropriate than existing approaches
  • Performance Monitoring: Monitor AI solution performance, identify improvement opportunities independently, and iterate to ensure ongoing value delivery

Skills

  • 4-year college degree in Computer Science, Engineering, Business, or a related field (or equivalent experience)
  • 4–7 years of experience in a technical, business consulting, or AI integration role

Benefits

  • Competitive compensation
  • Comprehensive benefits
  • Career success on your terms
  • Flexible work environment
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities
  • Flexible time off
  • A comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
  • Plus a three-week Work from Anywhere option

Company Overview

  • Proofpoint provides cloud-based email security, e-discovery, and compliance solutions for companies to protect sensitive business data. It was founded in 2002, and is headquartered in Sunnyvale, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.proofpoint.com.

    • Company H1B Sponsorship

  • Proofpoint has a track record of offering H1B sponsorships, with 3 in 2026, 51 in 2025, 52 in 2024, 47 in 2023, 103 in 2022, 71 in 2021, 54 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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