Remote Healthcare Customer Service Representative

Other Jobs To Apply

No other job posts for this day.

Join the OneSupport Team

Are you ready to build a rewarding career helping others while working from home? OneSupport is looking for Customer Service Representatives who are passionate about delivering excellent service and support to patients and healthcare professionals across the U.S.

If you have experience with EPIC or MyChart, that’s a huge plus — but not a deal breaker. We’ll provide the training you need to succeed!

As a detail-oriented customer service representative, you can take pride in your work as you follow up on client cases, ensuring that our customers receive the support they deserve. Let your passion for helping others shine through. It's a challenging role, but one that's incredibly rewarding - you'll be making a genuine difference in the lives of people who rely on our services every day.

As part of our team, you'll enjoy lots of perks! Starting from day one of training, you will earn $15/hour. And after 90 days, you will have the opportunity to use Paid Time Off (PTO) - which starts accruing on day one.

There's also plenty of room for growth in our organization. We're committed to promoting exclusively from within, meaning that if you're the kind of person who's willing to work hard and go the extra mile, you'll have ample opportunities to advance your career and take on new challenges.

Computer Requirements:

For all Work-at-Home opportunities, we have the following requirements. Please note that we do not provide hardware/equipment and we are unable to accept Chromebooks.

Operating System (OS): Windows 11 or higher – (must be native & activated)

Processor: 2 Core processor needs a 2.0 GHz minimum clock speed OR 4 Core processor needs a 1.6 GHz minimum clock speed

RAM: 3GB or higher

Monitor Size: At least one 15″ or larger monitor (more than one will make things easier)

USB headset (Hard-wired, not wireless, recommend ensuring Google Chrome-compatible)

Webcam specifically for your intended work computer (Recommend ensuring Google Chrome-compatible)

A quiet, distraction-free environment for the duration of your shift minus any breaks

Internet Requirements:

You must have DSL, Cable, or Fiber internet only – we are unable to accept fixed wireless, hotspot, or satellite internet.

Internet speeds of at least 2mbps download, 1mbps upload, with ideally less than 100ms ping and jitter to ensure a reliable internet connection (there is an internet speed test linked in the application)

The ability to have a direct, Ethernet connection to ensure a reliable internet connection

Skills & Other Requirements:

Typing speed of 40WPM with at least 80% accuracy

Sitting or standing at your work station for the duration of your shift minus any breaks

Multitasking capabilities with the ability to react quickly in a fast-paced environment

Ability to follow instructions, research and utilize resources, and adapt to changes in procedures

If you love helping people and want a meaningful remote career supporting healthcare customers, apply today! Come join the OneSupport team and start a new career from the comfort of your own home! Discover just how far your passion and determination can take you!

We are pleased to share that as part of our commitment to valuing our employees, we offer a potential $500 bonus after approximately 90 days of employment. This is our way of expressing gratitude for your dedication to our company!

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • Our training period runs on a Monday through Friday schedule during the day. Are you able to attend this type of training for up to 4 weeks?
  • This position requires regular attendance and punctuality for scheduled shifts, are you open to multiple types of shifts? Which is your first preference?
  • Do you have experience working in the healthcare or insurance field?

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: Remote

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...