[Remote] Weekend Team - Inbound Retention Specialist - Sales - US - Remote

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Note: The job is a remote job and is open to candidates in USA. Yelp is a company that values local businesses and is seeking a dedicated Customer Success Representative to enhance their revenue retention efforts. The role involves providing exceptional customer support to small business advertisers, educating them on Yelp's advertising solutions, and achieving monthly performance goals.


Responsibilities

  • You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
  • You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
  • You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
  • You will use strong listening and conflict resolution skills to handle escalated clients
  • You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
  • You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
  • You will remain organized and efficient in a fast-paced environment
  • You will consistently achieve/exceed monthly goals

Skills

  • You have a Bachelor's Degree or 3+ years of relevant client facing experience
  • You are technically proficient with computers and information systems
  • You have strong communication skills (verbal and written)
  • You excel with problem solving and troubleshooting
  • You have excellent time management and organizational skills with the ability to track and complete numerous details
  • You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
  • You have the ability to strike a balance between consulting and supporting as needed
  • You are willing to receive and implement feedback
  • You have the ability to embrace a fast paced and always-changing environment
  • You have experience in account management, sales, advertising, or small business
  • You have a love for local businesses and understand their importance in local economies

Benefits

  • Effective your first day: Medical, vision, and dental
  • Mental health support and services via Modern Health
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Work from home reimbursement

Company Overview

  • Yelp is an online platform that connects people with great local businesses through user-generated reviews and recommendations. It was founded in 2004, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.yelp.com.

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