Security Solution Engineer I – Information Protection

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Job Description:

  • Act as a technical Subject Matter Expert (SME) for DLP and CASB products for customers and colleagues.
  • Act as a mentor for analysts and other junior resources.
  • Lead solution troubleshooting, upgrades, patching, and break/fix scenarios in customer environments.
  • Collaborate with Program Analysts (PA) and other SSE’s to develop, configure, and tune policies/rules for customers’ systems.
  • Ensure optimal system configuration and server tuning to future-proof growing customer environments.
  • Escalate complex problems via a defined escalation path to product vendors and internal resources.
  • Utilize internal CRM for problem tracking and project development; inspect change requests for accuracy.
  • Assist the team in meeting all customer Service Level Objectives (SLOs).
  • Maintain awareness of industry trends, security news, and best practices.
  • Participate in on-call rotations after hours and on weekends, serving as a point of escalation as necessary.
  • Provide flexibility with schedule to cover job requirements.
  • Perform other duties as assigned.

Requirements:

  • A proven background in Information Security or Network Security.
  • Knowledge in corporate computer networking, technical support, system administration, Windows administration, Unix/Linux Operating System administration.
  • A Bachelor’s Degree in Computer Science, Information Technology, or related discipline. Experience may be considered in lieu of a degree.
  • 2+ years of comprehensive DLP (Proofpoint, Symantec, McAfee/Trellix, or Forcepoint) and/or CASB (Proofpoint, CloudSOC/Elastica, Skyhigh, or NetSkope) experience.
  • Passion to find innovative and creative solutions to complex problems.
  • Ability to work effectively with team members and customers.
  • Possess the creativity and diplomatic tenacity to challenge the current model to improve efficiency and efficacy.
  • Self-motivated, with ability to manage and follow up on multiple tasks simultaneously.
  • Ability to communicate complex ideas and solutions to a variety of audiences.
  • Strong time-management skills.

Benefits:

  • Competitive compensation
  • Comprehensive benefits
  • Career success on your terms
  • Flexible work environment
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities
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