Implementation Manager (REMOTE OR HYBRID TO MA or MI)

June 4, 2026

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For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we <a href="https://www.hanover.com/why-hanover/about-our-company/our-mission-vision-and-values" target="_self">CARE</a> through our values, <a href="https://www.hanover.com/about-hanover/our-corporate-commitment/sustainability-priority-hanover" target="_self">Sustainability</a> initiatives and <a href="https://www.hanover.com/about-hanover/our-corporate-commitment/inclusion-diversity-and-equity" target="_self">inclusive corporate culture</a>. We are hiring an Implementation Manager for our IT organization in our Worcester, MA, Howell, MI office or remote work location. POSITION OVERVIEW: In this role, you will play a key role in ensuring projects (change initiatives) meet objectives by increasing customer, agent, and employee awareness, adoption, and usage. This individual will focus on the people side of change, including changes to business processes, systems, technology, job roles, and organization structures. The primary responsibility will be designing and executing change strategies that drive adoption, minimize disruption and maximize business value. Seeking a strong communicator who can synthesize complex information, craft an inspiring change narrative, and guide stakeholders toward a shared vision and successful adoption. The Implementation Manager will have to collaborate with many others in the organization to succeed. This person will act as a partner for senior leaders and executives in helping fulfill their role as change sponsor. This person may also provide direct support and coaching to all levels of managers as they help their direct reports through transitions. This is a full time, exempt position. IN THIS ROLE, YOU WILL: <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Coordinate, develop and deliver implementation plans related to training, communication and post release support </li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Apply change management processes and tools to create a strategy to support adoption of the changes required by a project or initiative</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Enhance training and communications via the application of program/project management skills that include engaging perspectives from multiple stakeholders, keeping people informed, driving to closure and/or ensuring viability of proposed solutions / methods </li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Design and deliver compelling communication and engagement strategies that translate change into meaningful, actionable messages and drive adoption</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Organize and lead change impact awareness to stakeholders through ongoing collaboration between business, project and production management teams via participation in key meetings</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Develop efforts to increase collaboration and effectiveness of all business teams</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Be the “voice” for the team when needed</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Partner with each business unit SME and project team to develop Audience Analysis, Training, Communication and Post-deploy Plans</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Build and follow-up with business readiness pre-and post-implementation activities</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Ensure enterprise technology delivery aligns with and supports business objectives by identifying BU-specific requirements through identification of needs</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Optimize workflow processes and practices that impact our effectiveness for growth</li> </ul> WHAT YOU NEED TO APPLY: <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Bachelor’s Degree Required</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">3+ years of Implementation/Change Management experience</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Advanced business products and supporting platform knowledge</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Strong experience and knowledge of change management principles, methodologies and tools</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Change management certification or designation preferred</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Skilled in project management approaches, tools and phases of the project lifecycle</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Exceptional communication skills, both written and verbal</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Ability to synthesize complex information, craft a compelling narrative, and inspire stakeholders across the organization to align around and adopt change. </li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Ability to cultivate strong relationships at all levels of the organization</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Ability to influence others to move toward a common vision or goal</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Agile and adaptable; able to work in ambiguous situations</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Resilient and tenacious with a propensity to persevere</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Forward-looking with a holistic approach</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Organized with a natural inclination for planning strategy and tactics</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Must be a team-player with the ability to work collaboratively</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Aptos, sans-serif;">Acute business acumen and understanding of organizational issues and challenges</li> </ul><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; white-space: normal;">CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. <span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; white-space: normal;"> <span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; white-space: normal;">BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: <ul style="margin-top: 0in;" type="disc"> <li style="background: white; line-height: normal; margin-bottom: 0in; font-family: verdana, geneva; font-size: 12pt;">Medical, dental, vision, life, and disability insurance</li> <li style="background: white; line-height: normal; margin-bottom: 0in; font-family: verdana, geneva; font-size: 12pt;">401K with a company match</li> <li style="background: white; line-height: normal; margin-bottom: 0in; font-family: verdana, geneva; font-size: 12pt;">Tuition reimbursement</li> <li style="background: white; line-height: normal; margin-bottom: 0in; font-family: verdana, geneva; font-size: 12pt;">PTO</li> <li style="background: white; line-height: normal; margin-bottom: 0in; font-family: verdana, geneva; font-size: 12pt;">Company paid holidays</li> <li style="background: white; line-height: normal; margin-bottom: 0in; font-family: verdana, geneva; font-size: 12pt;">Flexible work arrangements</li> <li style="background: white; line-height: normal; margin-bottom: 0in; font-family: verdana, geneva; font-size: 12pt;">Cultural Awareness Day in support of IDE</li> <li style="background: white; line-height: normal; margin-bottom: 0in; font-family: verdana, geneva; font-size: 12pt;">On-site medical/wellness center (Worcester only)</li> <li style="background: white; line-height: normal; margin-bottom: 0in; font-family: verdana, geneva; font-size: 12pt;">Click here for the full <a rel="noopener" href="https://www.hanover.com/careers/benefits" target="_blank">list of Benefits</a></li> </ul> EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:<a rel="noopener" href="mailto:HRServices@hanover.com" target="_blank">HRServices@hanover.com</a> and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click <a rel="noopener" href="https://www.hanover.com/privacy-policy.html" target="_blank">here</a>. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please <a rel="noopener" href="https://www.hanover.com/_ASSETS/pdf/CCPA-Notice-to-Personnel.pdf" target="_blank">click here</a>. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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