Patient Advocacy Specialist I - Digitech - Remote

June 4, 2026

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The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Summary: The Patient Advocacy Specialist I serves as the primary point of contact for patients seeking assistance with their medical claim needs. This role is responsible for addressing patient inquiries, resolving concerns, and guiding patients through the medical claims process. The Specialist ensures patients have a positive experience and are well-informed about their claim options, benefits, and available services, while thriving in a fast-paced environment. Essential Duties and Responsibilities: <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Handle a variety of inbound and outbound calls from patients regarding healthcare questions and concerns</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Provide first-call resolution whenever possible</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Navigate multiple systems to gather and verify information, resolving questions, issues, and requests</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">De-escalate tense situations and turn them into constructive, solution-focused conversations</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Build rapport with callers using a friendly, courteous, and professional approach</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Verify and update patient demographic information in the system as needed</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Maintain full compliance with all laws and regulations, including HIPAA</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Manage calls in a timely manner while maintaining quality and accuracy standards</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Provide timely and empathetic assistance to patients regarding medical claim concerns, insurance questions, and general inquiries</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Actively listen to patient concerns and offer appropriate solutions while navigating complex healthcare and insurance systems</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Guide patients in understanding payment options, insurance claim status, and required forms for the claims process</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Accurately document patient interactions and maintain detailed case records</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Gather and record patient feedback to help improve services and identify opportunities for process improvements</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Collaborate with internal and external stakeholders to ensure efficient problem resolution and accurate communication</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Follow up with patients to confirm resolution of issues and satisfaction with services</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Resolve complaints, problems, and inquiries to ensure patient satisfaction</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Adhere to all HIPAA privacy policies and procedures, ensuring the confidentiality and security of sensitive patient information at all times</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Maintain consistent compliance with company attendance policies</li> <li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Calibri, sans-serif;">Additional job duties as assigned</li> </ul> Skills/Experience Required: <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: 6px;">Education: High School Diploma or equivalent required; Associates Degree preferred</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 6px;">1–2 years of experience in customer service, healthcare, or patient advocacy (preferred)</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 6px;">Familiarity with insurance processes, medical terminology, and healthcare regulations</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 6px;">Proficiency with call center software, CRM systems, and Microsoft Office Suite (Word, Excel, Outlook)</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 6px;">Bilingual skills preferred (e.g., fluency in English and Spanish)</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 6px;">Excellent verbal and written communication skills</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 6px;">Strong interpersonal skills with a professional demeanor</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 6px;">Strong analytical and problem-solving abilities</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 6px;">Time management and organizational skills, with the ability to prioritize effectively</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 6px;">Ability to multitask and handle multiple responsibilities efficiently</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 6px;">Customer service–focused, with a commitment to both internal and external clients</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 6px;">Positive, patient-centered attitude</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 6px;">Adaptability in a fast-paced environment</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 6px;">Ability to work independently with minimal supervision</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 6px;">Proficiency in Microsoft Office Suite (Word, Excel, Outlook)</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: 6px;">Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment</li> </ul> Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity. #digitech

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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