[Remote] Conversational AI Delivery Manager (English & French OR German)

Other Jobs To Apply

Note: The job is a remote job and is open to candidates in USA. Foundever is a global leader in the customer experience (CX) industry, and they are seeking a Conversational AI Delivery Manager to oversee the delivery of Conversational AI projects. This role involves managing project timelines, resources, and cross-functional teams while ensuring alignment with quality standards and strategic goals.


Responsibilities

  • Supervise and monitor all stages of the project from setup to maintenance, ensuring progress, quality standards, technical requirements, and resolving issues
  • Follow the project setup plan, defining clear objectives and strategies
  • Assign tasks and responsibilities for Conversational Designers and Conversational AI Engineers
  • Identify and mitigate project risks, developing contingency strategies
  • Engage and regularly communicate with relevant project stakeholders
  • Owns the project roadmap, ensuring long-term planning with clear prioritization based on strategic goals, business impact, and automation targets
  • Collect and document customer requirements
  • Maintain effective communication with the client to ensure business needs are met
  • Ensure that the project is delivered on time and within client-approved constraints
  • Client-facing meetings such, weekly check-ins, delivery presentations, and retrospectives, capturing and tracking decisions and next steps
  • Ensure compliance with internal processes and client SLAs, including documented handoffs, approval flows, and QA checkpoints
  • Consolidate and translate client feedback into actionable items for the team, maintaining clarity and consistency
  • Present status, tracking project performance and KPIs, delivery health, and future optimization paths
  • Support backlog prioritization, helping the team define what gets tackled in each sprint
  • Ensure project visibility and stakeholder alignment through reporting, dashboards, and regular updates

Skills

  • 5+ years experience in Conversational AI Delivery experience
  • Fluent in written and spoken English AND French OR German (C1 level minimum)
  • Familiarity with project management software (e.g., Jira, Smartsheet)
  • Knowledge of AI technologies, chatbots, voicebots and conversational interfaces
  • Experience in chatbot and voicebot project using Cognigy or LLM tools
  • Strong leadership and interpersonal skills
  • Excellent communication and presentation skills
  • Proficiency in project management tools and methodologies (e.g., Agile, Scrum)
  • Experience with client-facing roles
  • Ability to work under pressure and meet tight deadlines
  • Strong organizational and time management skills
  • Proficient in Excel and PowerPoint
  • Data-driven mindset
  • A proactive attitude, with a passion for learning and keeping up with the latest industry trends
  • A collaborative team player who can also work independently with minimal supervision

Company Overview

  • Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions. It was founded in 2019, and is headquartered in Miami, Florida, USA, with a workforce of 10001+ employees. Its website is https://foundever.com/.

    • Company H1B Sponsorship

  • Foundever has a track record of offering H1B sponsorships, with 2 in 2024, 2 in 2023. Please note that this does not guarantee sponsorship for this specific role.

    • Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...